Privacy Policy

Privacy Policy

Privacy Policy

A PERFECT SPACE PTY LTD (ABN 56 612 421 566)

Last updated: November 2023

 

GENERAL

This website, www.aperfectspace.com (“Website”) is operated by A Perfect Space Pty Ltd (ABN 56 612 421 566) (“our”, “us” or “we”). This Privacy Policy (“Privacy Policy”) explains how and when we collect, use, store and distribute personal information (“Personal Information”) that we collect about you, whether in person, online or over the phone.

This Privacy Policy is based on Part IIIA of the Privacy Act 1988 (Cth) and complies with the Australian Privacy Principles, as these may be amended from time to time (together the “Privacy Act”).

By accessing or using the Website or any of our services, you indicate that you:

  • have read and understood this Privacy Policy; and

  • agree that your access to, or use of, the Website or any of our services indicates your consent to this Privacy Policy.

When you engage us to:

  • provide you with any services;

  • communicate with us by email, by telephone or in writing;

  • use any of our other services, including our Website and as updated from time to time,

you agree to the use and disclosure of your Personal Information in the manner described in this Privacy Policy.

 

PURPOSE FOR COLLECTING PERSONAL INFORMATION

We only use and disclose your Personal Information for the purposes for which it is collected and any other purposes permitted by law.

In particular, we use your Personal Information:

  • to provide you with our services, or the Website;

  • to provide the best quality services to you;

  • to promote our services;

  • for communicating with you;

  • for training and managing our employees;

  • to operate, maintain and upgrade our systems;

  • to notify you of important changes to our Website;

  • to notify you of opportunities and promotions we think you might be interested in, including new service offerings; and

  • to generally improve our business.

 

COLLECTION AND USE OF PERSONAL INFORMATION

We collect your Personal Information by several fair and lawful means through your use of our Website, your visits to us and our premises, and your visits to any sites as part of our services. We may also collect information from public sources and third parties about you. Some of the information we collect is anonymous—and relates to general interaction with us.

Personal Information we collect can include your:

  • name, date of birth, occupation and contact details (such as telephone number and email address);

  • organisation you are employed by and your job role/title;

  • information about the services you book or enquire about, including how our services are used; and

  • residential address, bank details, city, state, postcode, area code, gender, age, purchase history, and other details that will help us develop our services that might appeal to you.

Your communications with us, whether in person or online, including your responses to online forms, surveys or contest participation, creating a user account on our Website, completing your login on our Website, and any other information you supply in such communication may be retained by us to help us improve our business. Personal Information is stored and managed by us electronically and in hard copy, and is subject to physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. By providing your Personal Information to us, you acknowledge that you are authorised to provide such information to us.

We collect information from you when you:

  • use our Website;

  • book services from us;

  • create a login or user account on our Website;

  • ask for a quote;

  • contact us for further information;

  • participate in our promotions and online or in store surveys;

  • subscribe to our mailing list or otherwise submit information to us; and

  • submit a job application or résumé.

We may disclose your Personal Information:

  • for the primary purposes for which it was collected such as those described above in this Privacy Policy;

  • where you would reasonably expect this;

  • where you have consented;

  • to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights;

  • for direct marketing by us, but giving you the opportunity to opt out of such direct marketing, as we includes an unsubscribe option in all marketing material.

If you would like to unsubscribe from receiving our communications, please contact us at [email protected].

 

OTHER INFORMATION WE MAY COLLECT

For statistical purposes, we collect anonymous information on website activity (such as top pages viewed, the number of pages viewed, the number of sessions, and most popular session times). We use this data to evaluate our Website performance and to improve the content we display to you. To evaluate the effectiveness of our online advertising (including click throughs from email marketing), we may use third parties to collect statistical data. No Personal Information is collected on these occasions.

 

COLLECTING SENSITIVE INFORMATION

We do not collect sensitive information, unless it is specifically relevant and reasonably necessary for the purpose of our business operations and your consent is first obtained. All sensitive information that is collected is used in accordance with this Privacy Policy.

 

HOLDING AND SECURITY OF YOUR PERSONAL INFORMATION

We take security of your information very seriously. We hold your Personal Information in physical form or in electronic form in our systems or the systems of service providers. We protect your Personal Information from misuse or loss by restricting access to the information in the electronic format by appropriate physical and communications security measures, such as encrypted rights of access. Any information is disposed of in a manner that protects the privacy of information in an appropriate manner.

 

DISCLOSURE OF INFORMATION TO THIRD PARTIES

We use information you supply to allow us to provide our services to you. We will share your information with our employees, contractors and third party marketing, business and IT service providers, and any other parties as required in order for us to provide our services. We will require third parties who have access to information we collect to agree in writing to store and manage that information on terms consistent with this Privacy Policy.

Some of our product and service suppliers, including IT service suppliers, are located overseas. Your Personal Information may be transferred overseas to allow us to conduct our business, but only to the extent permitted under this Privacy Policy. Before we disclose your Personal Information overseas, we will take reasonable steps to ensure that these third parties treat your Personal Information securely and complies with the relevant Australian Privacy Principles. By supplying your Personal Information to us, you consent to cross border transfers of your Personal Information in accordance with this Privacy Policy.

 

LINKS TO THIRD PARTY SITES

From time to time we include links to third party websites on our Website. These links are published by us as a convenience to you. If you use these links, you will leave our Website and we are not responsible for your use of any third party web service.

We are not responsible for any of these third party sites, their content or their usage of your Personal Information. These websites are not subject to our privacy standards, policies and procedures. Therefore, we recommend that you make your own enquires about their privacy practices.

 

CLICK STREAM DATA

Each time you visit our Website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using, the address of the website you have come from and move to after your visit, the date and time of your visit and your server's IP address. We may collect this information for statistical purposes to find out how our Website is used and navigated, including the number of hits, the frequency and duration of visits, and most popular session times. We may use this information to evaluate and improve our Website performance.

 

COOKIES AND WEB USE TOOLS

To improve our business, we use a variety of tracking technologies such as cookies to recognise you each time you visit our Website, as well as to track which pages are visited and what you look at on our Website. We may also use your IP address to analyse trends, administer the, track traffic patterns and gather demographic information. A “Cookie” is a piece of information that our web server may send to your device when you visit our Website. The Cookie is stored on your device, but does not identify you or give us any information about your device.

A Cookie helps us to recognise you when you re-visit our Website and to co-ordinate your access to different pages on our Website. With most Internet browsers, you can erase Cookies from your device, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more.

Without limiting the previous paragraphs, in particular our Website uses third party Cookies from ‘Google Analytics for Display Advertisers’, including the following features:

  • Google Display Network Impression Reporting – which gives us additional insight into who has viewed our paid digital advertising on other websites. This will help us optimise and tailor our advertising.

  • DoubleClick Platform Integrations & Remarketing with Google Analytics – the integrations between both our web analytics and paid advertising platforms together give us additional insight. This allows us to tailor our advertising to ensure the right types and offers are shown to you while you are using the internet outside our Website.

  • Google Analytics Demographics and Interest Reporting – which gives us insight into behaviour information relating to visitor age, gender and interests on an anonymous and aggregate level. This will help us to understand browsing behaviour to give you a better experience whilst visiting our Website.

 

DEALING WITH UNSOLICITED INFORMATION

We take reasonable steps to ensure that all unsolicited information that it could not have collected by other legitimate means is destroyed or de-identified immediately.

 

STORAGE AND SECURITY

We take reasonable steps in the circumstances to keep your Personal Information safe and secure. We use a combination of technical, administrative, and physical controls to protect and maintain the security of your Personal Information.

The transmission of information via the internet is not completely secure. While we do our best to protect your Personal Information, we cannot guarantee the security of any Personal Information transmitted through the Website.

You provide your Personal Information to us at your own risk and we are not responsible for any unauthorised access to, and disclosure of, your Personal Information.

We will destroy or de-identify Personal Information where it is no longer required, unless we are required or authorised by law to retain the information.

 

ANONYMITY WHEN DEALING WITH US

Where it is reasonably practicable, and only to that extent, we allow you the option to remain anonymous when dealing with us.

 

ACCURACY AND UP-TO-DATE INFORMATION

We take reasonable steps to ensure that your Personal Information is accurate, complete, up-to-date and not misleading by updating its records whenever true and correct changes to the information come to our attention.

If you believe your information is incorrect, incomplete, not current or misleading, you can request that we update this information by contacting the Privacy Officer on the contact details provided below.

 

ACCESS TO YOUR PERSONAL INFORMATION

We acknowledge that you have a general right of access to Personal Information concerning you and to have inaccurate information corrected. Please contact the Privacy Officer using the details provided below to contact us for these purposes and we will respond promptly to your request. If access is refused to your Personal Information, we will give you a notice explaining our decision to the extent reasonably practicable.

 

OUR EMPLOYEES, CONTRACTORS AND POSITION APPLICANTS

Additional terms may apply to our employees, contractors, service providers and job applicants. We confirm that those further terms will be set out in any employment or service contracts. This Privacy Policy does not apply in relation to our acts and practices which relate directly to employee records of our present and former employees.

 

CHANGES TO THIS POLICY

We reserve our right to revise this Privacy Policy from time to time. We will publish all updates to our Privacy Policy on our Website without any notice to you. All updates become effective when published on our Website. Your continued use of our services or the Website following the posting of any revised policy indicates your acceptance of the changes to this Privacy Policy.

 

PRIVACY OFFICER

If you have any questions or concerns about this Privacy Policy, or how we collect, manage and store your data or if you would like a hard copy of this Privacy Policy, please contact our Privacy Officer at:

A Perfect Space Pty Ltd
Level 1, 35 Cotham Road
Kew Victoria, 3101
e-mail: [email protected]

If you are concerned with the way we handled your Personal Information, please contact the Privacy Officer.

We will endeavour to contact you within 7 days of you making your complaint acknowledging receipt of your complaint. It is our policy to investigate and resolve all complaints (where practicable) within 30 days of receiving the complaint. Where it is a legal requirement to do so, then in the event we need more time to investigate and resolve your complaint, we will notify you as to the reasons why and seek your agreement to extend this 30 day period (if you do not agree, we may then not be able to resolve your complaint).

If the Personal Information that you have requested from us, that you have requested that we correct or delete, and you are not satisfied with our Privacy Internal Dispute Resolution process, you may refer your complaint to our External Dispute Resolution Scheme:

Our External Resolution Scheme is:
Australian Financial Complaints Authority
GPO Box 3
MELBOURNE VIC 3001
Tel: 1800 931 678
Fax: 03 9613 6399
Website: www.afca.org.au